Frequently Asked Questions
Everything you need to know about your gear and our service.
How do I know which size of athletic apparel to order?
Each product page features a detailed sizing chart specific to that brand. We recommend measuring your current gear or your body dimensions to ensure a perfect fit for high-performance activities.
What is the shipping timeframe for sports equipment?
Standard orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while oversized equipment like treadmills or weight benches may take 7-10 business days.
Can I return used sports gear?
To maintain hygiene and safety standards, we only accept returns on items in original, unused condition with tags attached within 30 days of purchase. Defective items are covered under our professional warranty.
Does Pristine Marketplace offer international shipping?
Yes, we ship our premium sports gear to over 50 countries. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.
Are the products sold on Pristine Marketplace authentic?
Absolutely. We are authorized retailers for all brands listed on our site. Every product is sourced directly from the manufacturer to guarantee authenticity and full warranty coverage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through our financing partners.